PDF

INVESTMENT REPORT 2017: Customer Insight & Analytics Solutions & Services

Forget everything you know about customer insight and analytics strategies! In this research based report Europe’s top customer executives share the challenges and biggest investment priorities shaping their 2017 strategies in this definitive guide into customer insight and analytics budget... Read More

The 2017 Customer Insight & Analytics Exchange Post Event Report

In January 2017, the Customer Insight & Analytics Exchange connected 60+ customer insight, analytics and data leaders with a selection of the most innovative solutions and services providers in this sector to find solutions to their biggest challenges. The Post Event Report provides an indepth analysis of the attendees, the central themes that... Read More

Future Trends Report: Customer Insight and Analytics

With the rise of new technologies and the proliferation of data being collected, organisations across Europe now face very new challenges surrounding their customer insight and analytics strategy. With the advent of this new understanding of Big Data, and in the face of changing customer behaviours and expectations, organisations are having to... Read More

Data Analytics and CRM

Video

Exclusive Presentation: Vince Darley, Chief Scientist, King

More than 17 years’ experience in data science, Vince oversees a team working on all aspects of analytics and business intelligence.A finalist of the Digital Master Awards in Business Intelligence & Data, with over 190 million monthly players and more than 26 billion game plays, they have 2 Petabytes of player data. In this session Vince... Read More

Interviews with Industry Leaders

Video

Exclusive Interview with Lee Wilson, Royal Bank of Scotland

Lee Wilson from Royal Bank of Scotland discusses the rapidly changing behaviours and needs of customers, and how data analytics and customer insights are helping them to remain competitive in this turbulent time. Exploring the need to differentiate and offer more value to your customers through a personalised 1-1 service, and the fundamental need... Read More

Additional Content Download

PDF

Future Trends Report 2018 : Customer Insight and Analytics

In this report, we speak with expert data & insight leaders making changes for their organisation to learn what they believe the future of customer insight will bring. Discover the future trends that insight and analytics professionals are preparing their organisation for and find out the impact these trends might have on your data strategy... Read More